Order Cancellation Policy
This Order Cancellation Policy applies to the online store Verdalinne (hereinafter referred to as “we”) and outlines the rules regarding order cancellation and refund handling after an order is placed.
1. Policy Overview
We understand that adjustments may be needed after placing an order. This policy is designed to clearly explain when an order may be canceled, how to request a cancellation, and how refunds are handled.
2. Eligible Order Cancellation Conditions
An order may be canceled under the following circumstances:
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The order has not yet entered the shipping or dispatch process;
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The order remains in a status that allows operational changes.
Once an order has been prepared for shipment or has entered the delivery process, cancellation is no longer available. In such cases, please refer to the applicable return or exchange policy.
3. How to Request an Order Cancellation
To request an order cancellation, please follow the steps below:
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Contact our customer support team by email or phone and submit a cancellation request, providing relevant details such as:
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Order number
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Proof of payment
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Any additional information that helps us verify the order
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After receiving your request, we will review it promptly.
If the cancellation request is approved, we will notify you of the outcome and proceed with the refund arrangement.
4. Refund Processing
Once the order cancellation has been confirmed, we will process the refund within 1–3 business days.
The refund will be issued to the original payment method used for the purchase (such as bank card, Visa, MasterCard, etc.).
5. Contact Information
If you have any questions regarding order cancellations or refunds, please contact us through the following channels:
Address: 215 Braley Ct, Murfreesboro, TN 37129-8939, US
Phone: +1 (646) 954-5756
Email: support@verdalinne.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)