Refund Policy

 

This Return & Exchange Policy applies to the online store Verdalinne (hereinafter referred to as “we”) and explains your rights, procedures, and related matters regarding returns and exchanges.

1. Eligibility Period

You may request a return or exchange within 45 days from the date of receipt of your item. Requests submitted after this period will not be accepted.

2. Acceptable Reasons for Return or Exchange

Within the eligible period, a return or exchange may be requested under any of the following circumstances:

• The item has visible appearance issues;

• The item has quality-related problems;

• The item has an unusual odor, significant color difference, or similar issues;

• The received item does not match the order;

• Return or exchange without a stated reason.

3. How to Submit a Request

To initiate a return or exchange, please contact us by email or phone and provide the following information:

• Order number

• Proof of payment

• Reason for return or exchange

• Relevant photos or videos (if applicable)

4. Return and Exchange Process

Returns and exchanges follow the same process, as outlined below:

1. Upon receiving your request, we will review it as soon as possible.

2. If approved, we will notify you using your contact details and provide the return address.

3. Please send the item to the following designated return address, ensuring proper packaging:
   Address: 215 Braley Ct, Murfreesboro, TN 37129-8939, US

4. After we receive the returned item, we will inspect it to verify that it matches the reported condition.

   • For approved return requests, the item will proceed to the refund process;

   • For approved exchange requests, a replacement item will be arranged and shipped to your address within 1–3 business days.

For more details regarding refunds, please refer to the Refund Policy.

5. Refund Handling

Once the return has been approved and the item inspection is completed, we will process the refund within 1–3 business days.
Refunds will be issued to the original payment method used (such as bank card, Visa, MasterCard, etc.).
If the refund has not been processed within this timeframe, please contact us for assistance.

6. Shipping Cost Responsibility

• If the return or exchange is due to appearance issues, quality problems, unusual odor, significant color difference, or an incorrect item, the related shipping costs will be covered by us;

• If the return or exchange is requested without a stated reason, the shipping costs will be borne by you.

7. Responsibilities and Notes

• Please ensure the returned item is consistent with the condition described in your request;

• Damage caused by improper packaging or use may affect the return or exchange outcome;

• We will handle each return or exchange request in a reasonable and careful manner.

8. Return Label

A return label is included inside each package to facilitate the return process if needed.

9. Contact Us

If you have any questions regarding returns, exchanges, or your order, please contact us using the information below:

Address: 215 Braley Ct, Murfreesboro, TN 37129-8939, US
Phone: +1 (646) 954-5756
Email: support@verdalinne.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)