Orders with a total value of AUD 80.99 or more (including AUD 80.99) qualify for free shipping.
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Shipping Policy

 

These Shipping Terms apply to the online store Verdalinne (hereinafter referred to as “we”) and describe the arrangements and responsibilities related to shipping and transportation.

1. Shipping Area

We currently provide shipping services throughout Australia only. Shipping to countries or regions outside Australia is not supported at this time.

2. Shipping Fees

  • Orders with a total value of AUD 80.99 or more (including AUD 80.99) qualify for free shipping.

  • Orders with a total value of less than AUD 80.99 will be charged a flat shipping fee of AUD 6.99.

Taxes:
All product prices shown include applicable taxes. No additional tax charges will be added at checkout.

3. Order Cut-off Time

  • Orders placed and paid before 18:00 (local Australian time) will have their processing time calculated starting from the same day.

  • Orders placed after 18:00 will be processed starting from the next day.

  • If the processing start date falls on a rest day, it will be postponed to the next working day.

4. Order Processing Time

After order confirmation, the order will enter the processing stage.

  • Processing time: 1–2 business days

Once processing is completed, the order will be shipped.

5. Shipping Time

After shipment, the estimated total shipping time is:

  • 7–11 business days

Actual shipping time may vary due to weather conditions, transportation arrangements, or other reasonable factors.

6. Shipping Carriers

We select appropriate shipping services based on destination and operational needs. Commonly used carriers include:

  • Australia Post

  • StarTrack

7. Order Tracking

Once the order has been shipped, tracking information will be provided.
Customers may use the tracking number to follow the shipping status. Tracking updates may be subject to delays depending on carrier system updates.

8. Responsibility Statement

  • We take reasonable measures to ensure orders are processed and shipped properly, and that items are in good condition prior to shipment.

  • In the event of shipping delays caused by force majeure factors such as natural conditions, public events, or carrier-related issues, we will assist with communication and follow-up, but we are not responsible for indirect losses arising from such delays.

  • If any shipping issues are identified, please contact us within a reasonable time so we can assist accordingly.

9. Receipt and Acceptance

  • Please inspect the package condition upon receipt.

  • If there is visible damage, abnormality, or an issue with the items, it is recommended to document it at the time of receipt and contact us promptly.

  • Completion of receipt is considered confirmation that the package has been shipped and delivered successfully.

10. Contact Information

For any questions regarding shipping, transportation, or orders, please contact us using the details below:

Address: 215 Braley Ct, Murfreesboro, TN 37129-8939, US
Phone: +1 (646) 954-5756
Email: support@verdalinne.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)