Terms of Service

 

This Service Policy applies to the online store Verdalinne (hereinafter referred to as “we”) and sets out the terms, conditions, rights, and responsibilities related to the use of our website and services.

1. Introduction and Scope

This Service Policy applies to all users who access, browse, or use our website and related online services, including viewing products, placing orders, and communicating with us.
By using our website, you acknowledge that you have read, understood, and agreed to this Service Policy.

2. User Accounts and Website Responsibilities

You are responsible for ensuring that the information you provide while using our website is accurate and up to date.
We are responsible for maintaining the basic functionality and security of the website. However, uninterrupted access cannot be guaranteed at all times due to technical or operational factors.

3. Products, Inventory, and Pricing Information

We make reasonable efforts to ensure that product descriptions, inventory availability, and pricing information displayed on the website are accurate.
We reserve the right to update or correct such information when necessary, and the details confirmed at the time of order placement shall prevail.

4. Orders and Payment

Orders are considered submitted once they are successfully placed and confirmed on the website.
We reserve the right to review or decline orders in cases where order information appears incomplete or abnormal, in order to ensure transaction integrity.

5. Shipping Policy

We provide shipping services within Australia only.

• Orders with a total value of AUD 80.99 or more (including AUD 80.99) qualify for free shipping;

• Orders with a total value of below AUD 80.99 are subject to a AUD 6.99 shipping fee;

• Order processing time is 1–2 business days;

• After dispatch, the estimated shipping time is 7–11 business days.

For full details, please refer to:
Shipping Policy

6. Order Cancellation Policy

You may request to cancel an order before it enters the shipping or dispatch process.
Once an order has entered shipping or delivery, cancellation is no longer available.

To request a cancellation, please contact our customer support team by email or phone and provide your order number and relevant details.
After cancellation is confirmed, refunds will be processed within 1–3 business days and will be returned to the original payment method.

For more information, please refer to:
Order Cancellation Policy

7. Return and Exchange Policy

You may request a return or exchange within 45 days from the date of receipt under the following conditions:

• The item has appearance issues or quality problems;

• The item has an unusual odor or significant color difference;

• The received item does not match the order;

• Return or exchange without a stated reason.

To initiate a return or exchange, please contact us by email or phone and provide your order number and relevant details.

• Returns: After the returned item is received and inspected, refunds will be processed within 1–3 business days and returned to the original payment method;

• Exchanges: After inspection approval, a replacement item will be shipped within 1–3 business days.

For complete details, please refer to:
Return & Exchange Policy

8. Dispute Resolution and Applicable Law

If any dispute arises in connection with the use of our services, both parties should first attempt to resolve the matter through good-faith communication.
If a resolution cannot be reached, the dispute may be submitted to a competent authority with appropriate jurisdiction.

9. Privacy and Data Protection

We value your privacy and handle personal information in accordance with our Privacy Policy.
Details regarding information collection, use, storage, and user rights can be found here:
Privacy Policy

10. Intellectual Property

All content on the website, including text, images, designs, and identifiers, is protected by intellectual property rights.
No content may be used, copied, or distributed without prior authorization.

11. Limitation of Liability

Within the scope permitted, we are responsible only for direct and reasonable losses arising from our services.
We are not responsible for indirect losses or consequences caused by factors beyond our control.

12. Changes to the Service Policy

We reserve the right to update or modify this Service Policy as necessary to reflect operational needs.
Any changes will be posted on the website and will take effect from the date of publication.

13. Contact Information

If you have any questions regarding this Service Policy or our services, please contact us using the details below:

Address: 215 Braley Ct, Murfreesboro, TN 37129-8939, US
Phone: +1 (646) 954-5756
Email: support@verdalinne.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)